RETURN POLICY

We accept eligible return requests submitted within 30 days after confirmed delivery.

Return Conditions

To qualify, an item must be unused, unwashed, unaltered, free from odors, hair, stains, or other signs of use, and returned with its original tags and packaging where reasonably possible. A receipt or order number is required.

Return Process

Contact service@trimixa.com before mailing an item. Include the order number, the item being returned, and the reason for the request.

If the request is approved, we will provide return instructions. Items sent without prior confirmation may be delayed, refused, or returned to the sender.

Non-Returnable Items

Used, washed, altered, damaged-after-delivery, personalized, clearance-marked final-sale, and hygiene-sensitive items are not eligible unless they arrived defective or incorrect.

Original delivery charges and optional services are not refundable unless required by law or the return resulted from our error.

Damaged, Incorrect, or Missing Items

Contact us promptly and provide photographs of the product, packaging, and shipping label. Do not discard packaging until the review is complete.

When a verified issue is our responsibility, we may offer a replacement, refund, or another reasonable solution.

Refund Review

Approved refunds are issued after the returned item is received and inspected. The time for the credited amount to appear depends on the institution associated with the original transaction.

We may reduce or deny a refund when an item is returned in a condition that does not meet this policy.

Exchanges

Direct exchanges may not be available for every item. When unavailable, support will explain the available return and reorder options.

Nothing in this policy limits non-waivable consumer rights under applicable law.